Great photo opportunity locations [Cancun signs], beach felt safe, warm spa pool a bonus for Adults, fresh fruit and vegetables, close to La Isla and SkyWheel, refreshed bed decor arrangement
Vaughan
November 2023
I loved that they had a list of daily activities. Shoutout to Israel for his amazing yoga classes and Zumba class. They also had a white party and live shows with amazing performers. They had a nice variety of restaurants, too. The beach access was amazing, and there's a separate adults only pool with jacuzzi. I love lovee the pizza oven they had too and the snack bar was delicious. Also, their deli is addicting and felt like a personal Starbucks. I was very grateful that there was a waiter for the pool who took drink orders.
Chrisel
Juni 2023
Likes: the property, location, the staff, the shows, the food. Dislikes: 1) it takes forever to check in. There are multiple forms that need to be filled out to complete the check in process. 2) to make a reservation at one of the restaurants (I.e., ZAI, Marco Polo) you need to download an app, and once the app is ready on your phone, you need to enter your passport number. On the positive side, you can walk to the restaurant when it opens and put your name on the waiting list. 3) Once checked in, the front desk person refers you to the concierges for any information about the hotel. Once you go to ask the concierges about where in the hotel a facility is or what time it opens, or how to access it, your question is dismissed and instead, they try to sell you tour packages.
Victor
März 2025
Staff are great!!! Food /restaurant options great - mostly really good too Loved having the different pool options - you have to go down early to get your preferred location ... people save with towels then go do things all day Lots of things to do for families/groups to party. City buses cheap but take the time to learn which to take for what because they are busy and getting caught on a full bus without air conditioning can be a rough trip. Room itself was great in size & comfort
Monica
Februar 2025
The buffet at Cafe Solaris had a wide variety of food which made it possible to have any breakfast from a light fruit plate to a full plate with cooked to order eggs, meat and accompaniments. The Deli was a great choice for a late continental breakfast. Overall, food service set a high level and the many options were great as we were traveling with a child and teenager. The beach and pool facilities were lavish and everything was well maintained and clean. The entertainments were a pleasant surprise as we didn't plan our stay with them in mind. We enjoyed Carina Mexico Show, a very original and sophisticated music/ dance program. Also a Mariachi show in the lobby bar with a large and enthusiastic audience.
Torribio
Mai 2025
Clean, beautiful, nice, friendly, helpful staff. Variety of activities going on at the hotel. Although even though we were given a sheet listing things that were going on, we didn't really understand it. Wish staff would of directed us towards the area's as we walked through. Example: We were at the bar, walked out to have a cigarette (yes, there's places to smoke out front and by the upper deck of the pool area) we came back in about 9pm and the place had emptied out. No one said there was a show going on. So we didn't realize that for the first couple days that there's a show at 9pm. Drinks were good. Food in the buffet was ok. The breakfasts were wonderful. The beach and pool area were wonderful. We were always able to find spots to sit and lounge chairs. Bring your suntan lotion!! You can take the bus for $1 US that brings you downtown (about 15-20 minute ride). Super easy, there's a bus stop right by the hotel. Super steep entry into the hotel so you get a work out walking up. We did see they have a button to press if you need a golf cart to bring you up. 😉 Room was nice, beds comfortable. They refilled the mini fridge (beer, pop and water). Hard to get into the restaurants that you make the reservations for but we did get a reservation at Marco Polo and it was delicious! We commend the staff for their excellent service, smiles and hellos.
Anita
April 2025
I could not ever possibly say enough about the "Entertainment" staff at GR. They are out at the pool all day, interacting with all the guests, getting ppl involved in fitness, games, and fun .. they make you feel like family! This was our second visit and it did not disappoint! The place itself is nice, the food is good, and the location is fantastic. The shows are so worth catching .. *especially* the Rock Icons show .. Transportation is easily accessible and there are always excursions to enjoy.. or relax by the beautiful pool and beach.. you cannot go wrong. Also, the bus is super inexpensive and quite fun :)
Kelly
April 2024
Ocean view room was very clean and comfortable. Never had to wait anywhere neither for food or drinks , Main reason we would go back is staff , they made us feel home . plenty of available chairs both at the beach and pools. We highly recommend the GR Solaris.
Denis
März 2024
Proximity to the beach and airport
Jesse
April 2024
Loved my room on the Lagoon side! An excellent view and better for me than the oceafront view which was a much more active. But the oceanfront Is fine if you don't mind it. The location was perfect. It's a ways down from the main strip, but easy to get to other sights on the strip by bus! Only 1 dollar and the stop was in front of the hotel. The mall is only 8 mine by bus. The service and the people were excellent! The food was great with many options included free all night room service and a deli. The restaurants were also a hit! I went to Kai and Marco polo. But yiu night need some help reserving at the front desk. The QR code did not always work! The room was very comfortable and had a complemtarty little mini bar with soda. This hotel was super clean and beautiful. My room had 2 queen beds and a murphy bed. The nightly entertainment was phenomenonal and the best I've seen, with lots variety. Everything was super fun. The beach was amazing. The activities at the pool was fun especially the water aerobics. There was a really nice gym as well. 2 huge pools. Seems to be good for all types of travelers from solos to families. It was the best all inclusive I have stayed at so far and I have been to many! I would recommend this hotel and I would definitely stay again.
Pandora
März 2024
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